Shipping Policy
1. Shipping Methods and Delivery Timeframes: At ProGrip Socks, we understand the importance of timely and reliable shipping. We offer a range of shipping methods to cater to different customer needs:
- Standard Shipping: Orders shipped via standard shipping will typically arrive within 3-5 business days, depending on the destination. Please note that delivery times may vary based on the shipping address and any unforeseen circumstances.
- Express Shipping: For those who need their ProGrip socks sooner, we offer express shipping options. Orders shipped via express shipping will usually be delivered within 2 business days. Please note that additional fees may apply for this expedited service.
- International Shipping: We are proud to offer international shipping to customers around the world. Delivery times for international orders may vary based on the destination and local customs procedures. Please allow 5-12 business days for international orders to arrive.
2. Order Processing: We strive to process and ship all orders as quickly as possible. Orders placed before 13:00 on a business day will generally be processed and shipped on the same day. Orders placed after 13:00 or on non-business days (weekends or public holidays) will be processed on the following business day.
3. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination, and the total order value. Customers can view the shipping costs during the checkout process before finalizing their order.
4. Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number will allow you to monitor the progress of your package as it makes its way to your doorstep.
5. Address Accuracy: Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
6. Lost or Delayed Shipments: While we make every effort to ensure timely delivery of your ProGrip socks, there might be instances beyond our control that lead to shipping delays. If you believe your shipment is lost or significantly delayed, please reach out to our customer support team. We will initiate an investigation and work to resolve the issue to your satisfaction.
7. Customs and Duties: For international orders, please be aware that customs duties, taxes, and fees may be applied by the destination country's customs authorities. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
8. Returns Due to Non-Delivery: In the event that a package is returned to us due to non-delivery (e.g., incorrect address or failure to claim the package), the customer will be responsible for the cost of reshipping. If the customer chooses not to have the package reshipped, a refund for the product cost (excluding shipping fees) will be issued.
9. Contact Information: If you have any questions, concerns, or need assistance regarding our shipping policy or your order, please don't hesitate to reach out to our customer support team. You can contact us via support@progripsox.com.
At ProGrip Socks, we value your satisfaction and strive to provide a seamless shipping experience for all our customers. Thank you for choosing us for your sock needs!